Help FAQs

CustomizedWristbands.com is one of the largest event wristband suppliers in the USA. We sell more than 40 million wristbands every year.

Need help? We're just a phone call away or you can live chat with us.

Tel: 1-877-725-4881 and our local number is 404-897-2389

Our office is open from 9am until 6pm from Monday to Thursday and from 9am until 5:30pm on Friday

We are closed on Saturday and Sunday.

Frequently Asked Questions

1. What will appear on my credit card statement?
• The charge on your credit card statement will appear as TA Ticket Printing LLC.
  
  
2. What is your return policy?
• We gladly accept returns for unused, complete boxes/packs of wristbands that haven't been customized.
  
  
3. Why is my credit card declining?
• To prevent credit card fraud, we make sure the address you enter matches the one on file with your bank or credit card company.
• If you're having trouble, please give us a call.
  
  
4. Do you accept POs?
• We accept POs for orders of $100 or more. Please call to customer service at 404-897-2389 if you'd like to pay by check or Purchase Order.
  
  
5. I am tax exempt. How do I place my order?
• Contact customer service and we will place your tax exempt certificate on your account.
  
  
6. When will my order be dispatched?
• For stock orders (without customization) if you complete your order before 2 PM Eastern Time Monday to Friday, your order will be dispatched the same day (excluding holidays).
  
  
7. What are your delivery times?
• We have a helpful shipping map that will help you understand when to expect delivery, based on the shipping method you select. You can view it here.
  
  
8. Do you offer wholesale pricing and discounts for large orders?
• Yes. We work with many large organizations and resellers. Please contact customer service to learn more about volume discounts.
  
  
9. Are the wristbands numbered?
• All of our Tyvek wristbands are numbered. For an additional fee you can add numbering to our plastic and vinyl wristbands. Cloth wristbands are not typically numbered.